Australia remains one of the world's most litigious society's second to California and one or two other states of the USA. We have all heard the legal profession on the radio drumming up business, 'Come in for a free consultation and if we take on your case, it won't cost you anything'…
Wherever the public are involved and interface with a business there is a liability risk.
A good immediate response and procedures by trained staff can generally provide the most cost effective risk control measures to help avoid expensive claims. However, appropriate training to help staff respond and to complete an incident report is needed.
In addition, public access areas require regular attention in regard to safety for compliance with statutory regulations covering fire egress, hygiene and the like, good housekeeping to ensure adequate and clear walkways, railings and height protection for the young to elderly, appropriate signage, incident and emergency procedures… to name just a few of the potential liability risk hazards.
Liability reduction and loss control procedures are also suitable for promotion and training to clients through online systems. The majority of liability loss control measures are generally low cost and simply represent good management for any business which deals with the general public.
